EverCrafter FAQ

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Remember, all of the items on EverCrafter are custom made my makers running their own operations. Most of the time you will receive a customized item that may not look exactly like the picture. Because the items are custom made for you, there are usually no refunds but you need to negotiate with the maker for each particular job.

Where can I view my sales receipt?

Depending on your method of paymnet, you will receive a receipt soon after payment has been processed. If you did not get a receipt please contact us.

How can I return an item?

Usually there are no refunds or returns on custom made items but each maker may have their own terms. It is your responsibility to negotiate with the crafter, but please assume there are no refunds as a default.

How quickly will my order be made and shipped?

All orders are made custom.

It's important to read the description and communicate with you crafter before placing an order as lead times depend on the complexity of the project and can vary.

Reach out to our team

CONTACT US WITH ANY QUESTIONS