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Overview
Please contact your Crafter for the return Policy. EverCrafter does not offer any refunds, all refunds must be agreed upon with the Crafter.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Most items that are customized for you do not qualify. Please ask your Crafter prior to making a purchase
Additional non-returnable items:
- Downloadable products
- Design Files
Please do not send your purchase back to EverCrafter.
Exchanges
If your item is damaged during shipping or arrives defective, please reach out to you Crafter. We are not responsible for damage during shipping. EverCrafter is a listing service and takes no responsibility for the condition of the received items.
Shipping Returns
To return your product, you should mail your product to your Crafter
You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@evercrafter.shop for questions related to refunds and returns.